Privacy Policy

Who Is Responsible for Your Information

The organisation responsible for the personal information described in this Privacy Policy is:

Where required by applicable law, this organisation acts as the data controller or personal information processor for the information it collects and determines how and why that information is used.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you provide when you submit a website form, send us an email, request a quotation, discuss a project, apply for commercial terms or enter into a business relationship with us. This may include:

• your name, job title and business contact details;
• your company name, location, website and business information;
• your telephone number and work email address;
• product references, specifications, quantities, target pricing, quality requirements, delivery requirements and other sourcing information;
• drawings, photographs, technical files, samples or documents that you choose to provide;
• records of enquiries, meetings, approvals, instructions and other communications;
• contract, order, invoicing, payment and transaction information;
• information reasonably required to assess eligibility for trade credit or other commercial terms; and
• any other information you choose to provide to us.

Please do not send sensitive personal information that is not necessary for your enquiry or project.

Information Collected Automatically

When you visit our website, our website systems and service providers may automatically collect limited technical information, such as:

• your Internet Protocol (IP) address;
• browser type, device type and operating system;
• pages viewed, referring pages, approximate location and visit times;
• website interactions, error records and security logs; and
• cookie identifiers and similar technical information.

Some of this information is collected through cookies or similar technologies.

Information Received from Other Sources

We may receive business contact information from your employer, colleagues or authorised representatives; suppliers and project service providers; publicly available business sources; and service providers supporting our business operations. When another person provides us with your information, they should have the authority or other lawful basis to do so.

How We Use Personal Information

We may use personal information to:

• receive, review and respond to enquiries;
• understand sourcing requirements and determine an appropriate service scope;
• prepare proposals, quotations and project recommendations;
• communicate about suppliers, samples, production, inspections, logistics, after-sales matters and other project stages;
• manage contracts, orders, approvals, invoices, payments and business records;
• coordinate with suppliers and professional service providers where necessary for an agreed project;
• assess applications for trade credit or other commercial terms;
• provide customer support and manage complaints, claims or disputes;
• maintain, secure and improve our website and business systems;
• prevent fraud, misuse, security incidents and unlawful activity;
• comply with legal, tax, accounting, regulatory and contractual obligations;
• establish, exercise or defend legal claims; and
• send business updates or marketing communications where permitted by law and subject to your communication preferences.

We will not use personal information for an incompatible purpose without providing further notice or obtaining consent where required by law.

Legal Bases for Processing

Depending on your location and the circumstances, we may process personal information on one or more of the following bases:

• Steps requested before entering into a contract or performance of a contract: for example, responding to a sourcing enquiry, preparing a quotation or managing an agreed project.
• Legitimate business interests: for example, managing business relationships, improving services, maintaining security and protecting legal rights, provided those interests are not overridden by your rights.
• Compliance with legal obligations: for example, maintaining accounting records, responding to lawful requests and meeting regulatory requirements.
• Consent: where consent is required, including for certain cookies or marketing activities. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
• Other lawful grounds: where permitted or required under the personal information laws applicable to the relevant processing activity.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, protect website and form security, remember user preferences, understand website performance and usage, and support analytics or marketing where enabled and permitted.

Where required, non-essential cookies will not be activated until you provide consent. You can accept, reject or manage non-essential cookies through the cookie controls available on our website and may change your preferences at any time.

For further details, please see our Cookie Policy.

How We Share Personal Information

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Lemot Personnel

Authorised employees, project managers and other personnel may access information where necessary to manage an enquiry, project or business relationship.

Suppliers and Project Service Providers

Where necessary for an agreed sourcing project, we may share relevant business contact and project information with selected suppliers, factories, product developers, inspection providers, laboratories, logistics providers and other parties supporting the project. We limit the information shared to what is reasonably required for the relevant task.

Technology and Business Service Providers

We may use third parties to provide website hosting, form processing, email, document storage, customer relationship management, cybersecurity, analytics, accounting and other operational services. These providers may process information on our behalf and are expected to use it only for authorised purposes and subject to appropriate safeguards.

Professional Advisers and Authorities

We may share information with accountants, auditors, insurers, lawyers, banks or other professional advisers, and with courts, regulators, law enforcement or government authorities where required by law or reasonably necessary to protect legal rights.

Business Reorganisation

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets or similar transaction, subject to appropriate confidentiality and legal safeguards.

We do not sell or rent personal information for monetary payment. If applicable law defines “sale” or “sharing” more broadly, we will provide any disclosures and choices required for the technologies and activities we actually use.

International Transfers

Lemot operates from China and supports international business customers. Personal information may therefore be processed in China or in other countries where our customers, suppliers or service providers are located.

Data protection laws may differ between countries. Where applicable law requires safeguards for an international transfer, we will take appropriate measures, which may include contractual protections, consent where legally valid, security controls or another recognised transfer mechanism.

Where information collected in China is provided to a recipient outside China, we will make the disclosures, obtain any separate consent and implement any other measures required by applicable Chinese personal information laws.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and dispute-resolution requirements.

Unless a longer or shorter period is required in a particular case, our intended retention periods are:

• general enquiries and pre-contract communications: up to 24 months after the last meaningful communication;
• active and completed project records: for the duration of the relationship and generally up to 7 years after the relevant project or business relationship ends;
• contracts, invoices, payment and accounting records: for the period required by applicable tax, accounting and commercial laws;
• unsuccessful trade credit applications: generally up to 12 months after the decision, unless a longer period is necessary for legal, fraud-prevention or dispute purposes;
• marketing contact information: until you unsubscribe, withdraw consent or the information is no longer needed, subject to periodic review;
• security and technical logs: generally up to 12 months, unless a longer period is required to investigate an incident; and
• cookie information: for the periods stated in our Cookie Policy or cookie preference tool.

We may retain information for longer where necessary to comply with law, resolve a dispute, enforce an agreement or establish, exercise or defend a legal claim. When information is no longer required, we will delete it, anonymise it or securely isolate it from further use.

Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include access controls, account security, backups, secure transmission, system monitoring and restrictions on who may access project information. However, no website, email transmission or storage system can be guaranteed to be completely secure.

You are responsible for using appropriate safeguards when sending confidential files to us. Where a project requires enhanced confidentiality or security arrangements, those arrangements should be confirmed in the applicable agreement before sensitive information is exchanged.

Marketing Communications

Where permitted by law, we may send relevant business updates, service information or marketing communications to business contacts.

You may unsubscribe at any time by using the unsubscribe method included in the communication or by contacting us at info@lemotsourcing.com. Unsubscribing from marketing will not prevent us from sending operational communications relating to an enquiry, contract, order or active project.

Your Privacy Rights

Depending on the law that applies to you, you may have the right to:

• request information about how we process your personal information;
• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of or object to certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain information;
• object to direct marketing;
• opt out of certain forms of sale, sharing or targeted advertising where applicable;
• request information about international transfers; and
• lodge a complaint with an applicable data protection or regulatory authority.

To exercise a privacy right, contact us at info@lemotsourcing.com and describe your request. We may need to verify your identity and authority before responding. We will respond within the period required by applicable law.

Some rights are subject to legal exceptions. If you are contacting us on behalf of another person, we may request evidence that you are authorised to act for them.

Automated Decision-Making

Our website does not make decisions based solely on automated processing that produce legal or similarly significant effects on visitors.

Any supplier recommendation, project decision or trade credit assessment is subject to the applicable service process and human review. If this practice changes, we will provide any additional notice required by law.

Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact info@lemotsourcing.com so that we can review and, where appropriate, delete it.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies, and we are not responsible for how those third parties collect or use information. We encourage you to review the privacy notice of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business operations or legal requirements.

When we make changes, we will publish the revised version on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or request renewed consent.

Contact Us

Questions, concerns and privacy requests may be sent to:

Please include sufficient information for us to understand and respond to your request, but do not send unnecessary sensitive information by ordinary email.